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I love the program, and use it! Versiontracker will not let me remove the faulty post below. The posting of advertisements, profanity, or personal attacks is prohibited.

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Overview User Reviews Specs. From Daniel Ethier: Gradekeeper is a powerful, easy to use gradebook program. It is used by thousands of teachers across the United States and Canada. More than schools have purchased school licenses. What do you need to know about free software? User Reviews. Pros Nice all around too for keeping student grades. Cons Can only open one class at a time. Summary This review was originally posted on VersionTracker. Results 1—6 of 6 1. It can be used for PCs or for Macs. Teachers, Take Note! EW Worksheets Worksheets: Download without a subscription.

Some districts are training all staff members, including administrators and bus drivers, to be more customer-friendly. Included: Tips for making your school customer-friendly. While education is a profession that provides a service, most educators don't think of themselves as service providers who fulfill customer needs. Education consumers students and, to some extent, their parents should be willing, unquestioning, and appreciative recipients of the material schools provide, no matter how it is delivered, the traditional view has held.

Competition, though, for students and parent help in an age of school choice and limited time is prompting some educators to take a lesson in customer service from the retail field. Often the approach starts with something as simple as reminding all staff members to greet visitors in a friendly way.

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Customer Service Tips See the article at the end of this story for some customer service tips from school administrators. Sally Wade, director of the Florida Partnership for Family Involvement in Education, which offers customer-service training for school employees. They can't be isolated in the community. We want to think about everything in terms of relationships -- it's all about the child-teacher relationship.


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Wade to speak at a conference in October about building school-family-community partnerships. Among the workshops the partnership offers are Opening Doors, a seminar for front office staff, secretaries and receptionists; and Creating Family-Friendly Schools, which is designed to help teachers, administrators, and support staff improve interactions between families and schools.

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The fact that Dr. Wade had a seminar specifically for office staff was appealing, Carson added. For example, all employees are encouraged to send hand-written notes to recognize outstanding efforts of coworkers. And it helps with parent relations. Office staff members and secretaries have been trained to be more aware of how they respond to visitors.

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That includes introducing themselves to people who are waiting, and estimating the length of their wait. As part of the training, office staff members were asked to think about the last time they had positive customer service and what they can do daily to create a positive memory for someone. We're going through great changes today; in order for change to occur, relationships have to be improved. In December, social workers, guidance counselors, and psychologists are slated to receive training in customer service.

School officials also are gathering data from last year to see if the training is making a difference. You can't force it if there's no desire to improve. The arrival of a new superintendent, Dr.

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David Gayler, in the Charlotte County Florida Public Schools about three years ago also shifted the district's focus to customer service, according to Michael Riley, a district spokesman. Welcoming parents and community members as they come into the schools is a key part of the customer-service approach. We've also done a lot of training with bus drivers, and also food service employees.

We stress greeting children, and making eye contact as kids come on bus. We are a community, and when we deal with the community we need to be on the same page. The attitude has to come from leadership. Even though the grant money ran out, the philosophy has been maintained throughout the district. We encourage schools to engage parents in the most comfortable way for them. But once outsiders become insiders, they can be defenders. Then volunteers will rush to defend the school or the administration if something happens.

The desire to keep ahead of the competition and win allies prompted Brian Flynn, principal of William monroe Rowlett Elementary School, an arts and communication magnet school in the Manatee County Florida School District, to make his school more appealing to consumers. I believe it is important -- if we want kids and parents to want to drive 30 minutes to come here, we have to make them feel special.

As part of that effort to attract students, school staff members read a book called. Office staff members are encouraged to smile, and the school tries to hire people who are warm and inviting, he said. We encourage parents to volunteer and come to eat with their kids. While schools are more cautious about visitors now, they still can be welcoming without compromising security, some educators said. What about signs in the school?

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Do they shout rules? Or are they positive? All school staff members also need to know who their customers are.


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  • That is one of the first activities Dr. Sally Wade, director of the Florida Partnership for Family Involvement in Education, assigns participants in her seminars for school employees. She said she heard about a case, for example, in which a school board member walked into a building and couldn't get anyone to make eye contact. Wade also discusses five dimensions of customer care: reliability responsiveness to feel valued empathy competency "We also talk about communicating and listening, especially in difficult situations," Dr.

    Wade added, and "how to apologize when you are at fault or just feel the need. Wade's seminars was the importance of acknowledging people when they come in, even if you can't help with their question. Also, use the time while parents are waiting to make a good impression. Sarasota School District staff members are encouraged to talk to waiting parents about the experience of their child's teacher: "Your daughter or son is so lucky to have Mr.

    By signing in with LinkedIn, you're agreeing to create an account at elearningindustry. Learn more about how we use LinkedIn. We use LinkedIn to ensure that our users are real professionals who contribute and share reliable content. When you sign in with LinkedIn, you are granting elearningindustry. We also use this access to retrieve the following information:. As a teacher , we must all keep a gradebook.

    The problem is that flipping through pages and pages of grades can become tedious after a while.


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    • Top 10 Online Gradebooks for Teachers.
    • Grading through the Year.
    • However, by digitizing your gradebook with the 5 Best Free Gradebook Tools for Teachers , you make your gradebook easier to record in and use quickly and effectively. Doing so will make your class more organized and will save you much headache and stress in the long run. Use these 5 Best Free Gradebook Tools for Teachers in order to make the switch as painless as possible!

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